Last updated: June 21, 2026
1. Order Cancellations
- You may cancel your order, free of charge, before we begin preparing it. Simply message us on WhatsApp as soon as possible.
- Once preparation has started, cancellations generally cannot be accepted since the food and ingredients are already in use.
2. Refund Eligibility
We want you to be happy with every order. Refunds or replacements may be issued in the following situations:
- The order was cancelled before preparation began (Cash on Delivery orders simply won't be charged; online payments will be refunded)
- The wrong item was delivered
- The order arrived significantly damaged, spilled, or not fit for consumption due to a kitchen or delivery error
- The order did not arrive at all due to a confirmed delivery failure on our end
3. Situations Not Eligible for Refund
- Change of mind after the order has been prepared or dispatched
- Delays caused by incorrect address or unreachable customer
- Personal taste preferences (e.g. "didn't like the spice level") where the item was prepared as ordered
4. How to Request a Refund
To request a refund or report an issue, message us on WhatsApp within 2 hours of delivery with:
- Your order details
- A clear photo of the issue (if applicable — e.g. wrong/damaged item)
- A brief description of what went wrong
We'll review your request and respond within 24 hours.
5. Refund Method & Timeline
- Cash on Delivery orders: if eligible, you simply won't be charged, or any partial payment made will be returned via UPI.
- Online payments (UPI/Card): approved refunds are processed back to the original payment method within 5–7 business days, depending on your bank/payment provider.
6. Replacement Option
In many cases, we may offer to remake and redeliver the affected item instead of a refund — especially for wrong or damaged items. We'll discuss the best resolution with you directly on WhatsApp.
7. Contact Us
For any refund or cancellation requests, please reach out via WhatsApp or visit our Contact page.